Shipping and Return

SHIPPING

Orders / packages usually leave our company 2 days after the full payment is received.

The shipping is done by DHL. The packages will be handed over to DHL with the possibility of tracking the order and delivery with signature.
You will receive the tracking number via E-Mail. The DHL shipment status will only be active the next day.
Please wait at least 24 hours after receiving the shipping confirmation to check the shipping status.

The shipping costs include loading and packaging fees, as well as the transport costs. The loading and packaging fees are fixed. Transport costs are depending on the total weight of the package. We therefore advise you to combine several products in one order. We can not combine two different orders, and the shipping costs will be charged separately for each order. Your package will be shipped at your risk, but fragile goods are handled with special care.

Insurance, import and customs duties, VAT, and DHL special costs for delivery in a remote area are not included in the shipping costs.

IMPORTANT NOTE!
Please let the package carrier confirm obvious damage in delivery!

RETURN

RETURN are accepted under certain conditions. Please contact our team: sales@resi.cc