SHIPPING AND RETURN
PURPOSE
Our web shop is for B2B business to business only!
If you are a private customer, we will not accept your order in our web shop, but please contact sales@RESI.cc to get an individual offer fron one of our country partners.
DISTRIBUTORS
In some countries, we have exclusive distributors, who handle the complete order and payment by themselves. They can also freely define their own price list.
In this case, we will cancel your order in our shop and redirect your order to our distributor.
The distributor will offer the products to you directly, and you can decide to buy it or not.
In case you have pre-paid the order from the web shop, we will immediately re-transfer your money back to your account.
SHIPPING
Orders/packages leave our company after the full payment is received.
The shipping is done by DHL or a similar carrier.
The shipping costs include loading and packaging fees, as well as transportation costs. The loading and packaging fees are fixed. Transportation costs depend on the total weight of the package. We therefore advise you to combine several products into one order. We cannot combine different orders. The shipping costs will be charged separately for each order. Your package will be shipped at your risk, but fragile goods will be handled with special care.
Insurance, import and customs duties, VAT, and DHL special costs for delivery in a remote area are not included in the shipping costs.
IMPORTANT NOTE!
Please let the package carrier confirm the obvious damage in delivery!
RETURN
Returns are accepted under certain conditions. Please contact our team via email at: sales@resi.cc